Have a question?

Yes, you may reschedule with no additional charges. We understand that the weather can be unpredictable!

*Please note that we charge a cancelation fee ($25 per bike and price of drop off if applicable) if the reservation is cancelled within 24 hours.

We require a current federal ID (driver’s license, passport etc.), signing our safety waiver (online or in the office), closed toe shoes, and wearing of a helmet.

We provide complimentary helmets for your rental for each ride..

Yes, bikes may be loaded into the back of a pickup truck. Each bike must be placed in an upright position with a towel or a packing blanket to prevent scratching.

If this is not an option, we offer a bike rack rental that can hold up to 6 bikes for an additional $15. The car needs to have a 2.5” receiver. Please ask an employee at our shop to add it to your rental.

We offer overnight rentals! All overnight rentals need to booked by the phone at least two days in advance of your adventure. An additional overnight fee is added for overnight rentals.

Bike renters meet us at our shop to complete their waiver and payment, participate in the orientation, and get fitted to the right bike and helmet. They then follow our bike transport vehicle in their own vehicle to the trailhead.

We encourage our bikers to schedule bike drop-offs in advance, and sign our e-waiver before coming to the shop.

Walk in drop-offs are accepted depending on availability but are subject to our delivery schedule.

Yes! We welcome walk-in bike rentals.

*Please note that walk-in rentals are based off availability of bikes and employees and are subject to rental cut-of times for our trails.

Minimum Age & Eligibility:

• Primary renter must be at least 18 years of age.

• Riders must be 16 years or older.

• Riders aged 14–15 may be approved by exception, if skilled and with approval and after demonstrating safe handling of the bike.

• A suggest weight of 100-120 lbs. or ability to handle a 50 lb. bike

Age Restrictions (Under 16):

• Riders under 16 are limited to the Spruce Rail Trail and other designated bike trails.

• Road biking is not permitted for riders under 16.

• Riders under age 18 must be accompanied by a responsible adult aged 21+.

Mandatory Orientation & Skills Check:
All riders must complete a skills demonstration before departure:
Balance and Control – Start, stop, and ride steadily without wobbling.
Braking – Use both brakes smoothly without skidding or tipping.
Turning – Make safe, controlled turns.
Mounting & Dismounting – Get on and off independently.
Awareness – Follow basic trail etiquette and respond to instructions.
Crash Avoidance – Show control and obstacle avoidance.

Note: Riders who cannot demonstrate these skills will not be permitted to ride, and a refund may not be issued.

All ebike renters/riders must meet at the shop before proceeding to the trailhead to be sized for bikes and helmets, as well as complete waivers, and participate in the orientation.

We equip each of our renters with a first aid kit, tire repair kit and digital air pump, and information to call our staff with questions or help.

For more serious crashes or issues during your trip, please call us to inform us. For serious medical needs or emergencies, always call 911 first.

We cannot rescue bikes or bikers off the trails. All renters are responsible for their own safety during their rental.

Earliest start time: 9am

Latest Return Time: 4:30pm, sometimes as late as 6pm, depending on staffing (must be set up in advance).

No. The bikes are equipped with a throttle. However, for safety reason, these are typically on a low setting, enough to help you start pedaling, or assist while walking the bike through rough terrain.

The bikes do not function like a motorcycle. You must be able to pedal consistently to complete any of the trails we offer.

We can take requests for increased throttle capacity for special needs or uses. However, riders should know that the battery will be drained much more quickly with increased throttle use and peddling is still necessary for operation.

Our batteries last around 40 miles as long as the biker is pedaling throughout the ride.

Factors which impact battery life include:

-The terrain of the trail.

-Weight of the rider.

-Use & level of pedal assist versus using the throttle.

Arrival Window: The transport will wait up to 15 minutes from the scheduled pickup time for the renters to arrive.

Missed Pickup: If you miss your scheduled eBike transport, you must call to request on-call transport (wait times may apply).

Additional Fee for second trip: $50 per on-call pickup, plus any overage rental time charges.